Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. If the last day of the return window falls on a weekend or holiday, the deadline extends to the next business day.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at support@kaimarx.com. If your return is accepted, we’ll provide return authorization and the correct return address and instructions. Return addresses can vary by product and fulfillment location. Please do not send products to our business mailing address or any other address without authorization.

For change-of-mind returns, customers are responsible for return shipping costs. If your item arrives damaged, defective, or incorrect, KAIMARX will cover any necessary return shipping costs. Contact support@kaimarx.com before sending anything back.

Order cancellations
You may request cancellation of any unfulfilled item before it is fulfilled by using the cancellation option available with your order or by contacting support@kaimarx.com. After an item has been fulfilled or shipped, it can’t be canceled, but you may request a return after delivery under this policy. Approved cancellations are refunded to the original payment method.

Shipping delays
We aim to ship within the timeframe stated at checkout or in our shipping policy. If we can’t ship within the promised timeframe, we’ll notify you and offer the choice to accept the delay or cancel the unshipped order for a full refund.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain items can’t be returned, including perishable goods, custom or personalized products, personal care goods, hazardous materials, flammable liquids, gases, gift cards, and items specifically marked final sale. Contact us if you have questions about a specific item.

Exchanges
The fastest way to receive a replacement is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period
If merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, subject to applicable law. The item must be in the same condition received, unworn or unused, with tags, in its original packaging, and accompanied by proof of purchase.

Refunds
We’ll notify you after we receive and inspect your return and tell you whether the refund is approved. Approved refunds are issued automatically to the original payment method within 10 business days. Your bank or card issuer may need additional processing time. If more than 15 business days have passed since approval, contact support@kaimarx.com.