Shipping policy

Shipping and Delivery

At KAIMARX, we want you to know what to expect when placing an order. Shipping options, costs, and available delivery estimates will be shown at checkout whenever applicable.

Order processing

Processing times may vary depending on the product and fulfillment location. Any estimated processing or shipping timeframe displayed on a product page or at checkout is an estimate unless otherwise stated. If we are unable to ship within a timeframe we have communicated, we will contact you regarding the delay and provide the options required by applicable law.

Shipping rates

Available shipping methods and any applicable shipping charges will be displayed at checkout before you complete your purchase. Shipping options may vary depending on the product and delivery destination.

For products covered by our CJdropshipping U.S. shipping profile, standard shipping is $8, with an estimated transit time of 7–14 business days after shipment. Order processing time is additional. The shipping charge applicable to your order is displayed at checkout before payment.

Delivery estimates

Delivery dates and transit times are estimates and are not guaranteed. Delays can occasionally occur because of carrier disruptions, weather, holidays, customs processing, or other circumstances outside our control.

Tracking

When tracking information is available, it will be provided after your order has shipped. Please allow time for the carrier's tracking system to update after a shipping notification is issued.

Shipping addresses

Please review your shipping address carefully before submitting your order. If you notice an error, contact us as soon as possible at support@kaimarx.com.

We cannot guarantee that an address can be changed after an order has entered processing or fulfillment. Additional shipping charges may apply if an order must be reshipped because an incorrect or incomplete address was provided.

Lost, delayed, or damaged shipments

If your order appears significantly delayed, arrives damaged, or tracking indicates delivery but you cannot locate the package, please contact us at support@kaimarx.com. We will review the situation and help determine the appropriate next steps.

For damaged or incorrect products, please also refer to our Return and Refund Policy.

International shipping

Where international shipping is available, customers may be responsible for customs duties, import taxes, or other fees charged by the destination country unless otherwise stated at checkout.

Customs processing can also affect estimated delivery times.

Questions

For questions about shipping or an existing order, contact us at support@kaimarx.com.